Shipping policy
Shipment processing time:
Our dedicated team works diligently to process all orders promptly, typically within 2-3 business days. Please note that our shipping and delivery services operate exclusively on weekdays, excluding weekends and holidays. During periods of exceptionally high order volumes, there may be a slight delay in the shipment of your order. We kindly ask for your understanding and patience in such situations.
Shipping Charges and Return Policy:
During the checkout process, the estimated shipping charges for your order will be automatically calculated and presented to you. This ensures transparency and allows you to have a clear understanding of the associated costs before finalizing your purchase.
In the event that your purchased items, also referred to as the package, are returned to Gholibn ASMR due to being unclaimed, please note that a refund will not be issued. We kindly request customers to ensure that the provided shipping address is accurate and that someone is available to receive the package upon delivery.
However, if you wish to have the items resent to the provided address after they have been returned, please be aware that you will be responsible for covering the additional shipping costs. We appreciate your understanding in this matter.
We value our customers and strive to provide the best service possible. Should you have any questions or concerns regarding shipping charges or our return policy, please don't hesitate to contact our customer support team. We are here to assist you in any way we can.